Customer Support
We're here to help you 24/7
Phone Support
1800 NEXUS AU
(1800 639 872)
Available 24/7
Average wait time: 2-3 minutesEmail Support
support@nexusdigital.com.au
Response time: 2-4 hours
Live Chat Support
This chat is secure and monitored for quality assurance
Emergency Contact
Lost/Stolen Cards:
1800 SECURE 1
(1800 732 873)
Fraud Reporting:
1800 FRAUD 1
(1800 372 831)
Available 24/7
Call immediately if you suspect fraud
Call immediately if you suspect fraud
Quick Help
For security reasons, password resets must be done by calling customer service at 1800 NEXUS AU with your account information ready.
Daily limit: AUD $50,000
Monthly limit: AUD $250,000
International limit: AUD $100,000
Higher limits available upon request.
Monthly limit: AUD $250,000
International limit: AUD $100,000
Higher limits available upon request.
International transfers typically take 1-5 business days. SWIFT code required. Fee: AUD $45 per transfer.
Branch Locations
Headquarters:
Level 42, 120 Collins Street
Melbourne, VIC 3000
Mon-Fri: 9AM-5PM AEST
Find a Branch: